There is an opportunity to exchange after purchasing the product. In case of exchange, any product returned in salable condition with receipt and original packing/tag intact must be reported by calling our customer care number within 3 days. Please note that product color may vary slightly due to your mobile/computer device screen and photographic lighting. There is no extra charge for exchange of the same product, but the exchange will only depend on the product being in stock. Exchanges are only possible with different products of equal value and increased value. If you want to exchange for something more expensive than your product, you will have to pay the additional price. For any type of exchange please call our customer care number- 01332400837 or email: fopapparel293@gmail.com within 3 days (Customer service is open from 9 AM to 6 PM on all days of the week except Fridays and other public holidays.)
Return & Exchange Process:
Upon receipt of any complaint regarding your exchange/return, your order will first be verified by our e-commerce team and then you will be provided with the new product (depending on the availability of the product desired by the buyer).
Product Return:
If there is any defect in the product, the same product or another product of equivalent value will be provided. The cost of goods sold is non-refundable.
Note: Watches and perfumes and undergarments ordered are non-refundable. Any discounted product cannot be returned or resized.
Order Cancellation:
You can cancel your ordered product/products from the time your order is confirmed till the time our delivery team understands it by showing any specific reason. In case of order cancellation outside Dhaka, the buyer has to pay delivery charges and in case of order cancellation within Dhaka, no charge has to be paid. You will receive email and SMS with a tracking number from us as soon as you order.fopapparel reserves the right to cancel any product order due to software failure or product out of stock.
Customer Care Number: 01332400837
Customer service is open from 9 am to 6 pm on all days of the week except Fridays and other public holidays.
E-mail: fopapparel293@gmail.com